myClubs

I am having issues with the app, what can I do?

Andrea

Jana

Nina Luimpöck

I have an active myClubs membership

My myClubs membership

How can I pause my FLEX subscription?

What do I do if I want to end my pause earlier or extend it?

How do I cancel my FLEX subscription?

Book your workouts in advance for the next booking period

Why did I get less credits than included in my FLEX plan?

FLEX credits are valid for one booking period

What happens to unused FLEX credits at the end of my membership month?

I train with myClubs FLEX 

There are no visitation limits with prepaid cards

Are there any limits for myClubs prepaid cards?

I would like to switch from prepaid to a subscription

I would like to activate another prepaid card

I would like to redeem a gift card, but I still have an active membership

I train with myClubs PREPAID 

Cancel your workout within the cancellation period

How can I cancel a booked workout?

An overview of the booking types

Reservation requests will be accepted from the sports provider

When will my booking request be accepted?

Directly in your workout overview & by email

How do I get the link to my booked livestream workout?

What is a special workout?

Workouts and bookings

The QR-Code check-in

Problems with the QR-code check-in?

QR-code check-in

Easily change to a different plan for your next booking period

How can I change my subscription?

Use the option to pause your subscription when you have less time for sports

How can I pause my subscription?

How do I cancel my subscription?

Is it possible to use the myClubs app on multiple devices?

Where can I find my invoices?

How can I change my bank account details?

Manage account

Your referral benefits

Recommend myClubs and benefit yourself

Recommend myClubs

Find answers and get help from Intercom Support and Community Experts

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